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Please see our policies
• We don't offer any COD facility and please pay using any of the approved payment methods.
• The product prices listed are current and updated. However, these are subject to change without advance notice.
• All prices on this web site are processed in Indian Rupees and the prices are inclusive of all taxes.
• All orders are acknowledged at current pricing. We will bill at the price in effect, at the time of shipping.
• Our products are liable for GST in India.
• All international shipping orders will attract local duties applicable in that country and the customer will have to pay locally, accordingly. Furthermore all international orders will attract shipping charges as applicable. We will not be able to confirm what these charges will be in advance and are not liable to pay these from our end. Please write to us for your enquiries.
All transactions at TIMELESS BEAUTY SECRETS are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with TIMELESS BEAUTY SECRETS Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendor, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at "Checkout", by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
What is a CVV/CVC?
The Credit Verification Value or CVV or the Credit Validation Code or CVC is an important security feature that further reduces the risk of Internet fraud. This number never appears on sales receipts or billing statements and is only found on the physical card itself. We ask you to enter the CVV/CVC code during your transaction to make sure that the card is, in fact, in your possession. The CVV/CVC is a 3 or 4-digit code embossed or imprinted on the reverse side of your credit card, in the signature area.
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 2 business days to discuss how you would like the order to be handled. Timeless Beauty Secrets does not back order, that is, we do not accept orders which we cannot fulfil immediately.
If you wish to cancel your order, you can do so by sending us an email on timelesscare@timelessbeautysecrets.com within 24 hours of placing the order.
You can also call our Customer Care on +919090530001 (Timings: 9:30 am - 5 pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2.5% as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank's guidelines.
Purchases are shipped from our warehouse in BANGALORE by courier.
Order Deliveries Will Be Made Between
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.
Please write to us within 48 hours of receiving the product that you would like to exchange or refund at timelesscare@timelessbeautysecrets.com with the following details:
Once all the details are received, it would take our team 3 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged.
In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.
All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.
Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details.
Please note orders for Gift boxes are not applicable for exchange or refund here.
TIMELESS BEAUTY SECRETS is not responsible for damage after delivery.
In the case of a product quality concern, please send us an email at timelesscare@timelessbeautysecrets.com within 7 days of the date of receipt of the product and with the following details.
We shall take 24 to 48 hours to review the email and revert back:
In the case of a quality issue highlighted our team will first connect you with an in-house Ayurvedic Doctor / Beauty Consultant within 2 working days.
Depending on the nature of the complaint, the conversation with our Doctor and his or her analysis of the situation, our customer team representative will then request to have the product sent back to our factory for a quality assessment, the quality report will then be available post 7 working days from receiving the product for quality check.
All products to be shared for inspection must be physically accompanied in the reverse pick-up by the original receipt and a document that states the following:
Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.
If the product passes the test and matches the complaint, we shall initiate return/exchange process within 7 days of the consignment being received by our quality inspection team. The overall quality inspection process starting from pick-up to the final response would involve a time period of 3 weeks' minimum.
Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable.
No cash refunds are permitted.
We use natural or natural derived ingredients only in our products and take utmost care to use the most gentle ingredients in our formulation. Despite these precautions, some individuals may be sensitive to certain ingredients based on their pre-disposition, existing medical conditions, interaction between certain medications and the ingredients in our products or for any other reason. Customers are advised to do a patch test before use of any product. In case of any adverse reaction, please discontinue use of product immediately. While we will make our best efforts to give you products suitable to your skin/hair type/condition/concern etc, we do not make any representations or warranties regarding the total/blanket suitability for any particular skin type or condition. By purchasing and using our products, you acknowledge and agree that we shall not be held liable for any allergic reactions, adverse effects, or damages, whether direct or indirect, arising from product use. All use is at the sole risk of the customer.