Invalid pincode' message?

We regret to inform you that currently the delivery service is unavailable at your pincode.

Are there any hidden charges (Octroi or Sales Tax) when I shop on TIMELESS ?

No, there are no hidden charges such as sales tax,octroi etc. when you shop on TIMELESS.

How does the delivery process work??

Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition. Once they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner. Our delivery partners then bring the package to you at the earliest. In case, they are unable to reach your provided address or at a suitable time, they will contact you to resolve the issue.

Does TIMELESS have any physical stores?

Yes, TIMELESS has physical stores. Visit our stores by checking on google maps

How are items packaged?

We are committed to sustainability in our packaging while ensuring the safety of the orders dispatched. Our cardboard outer box is eco friendly and made from 100% recycled paper. Where feasible, we use paper-fillers instead of bubble wrap, and this is a process of continuous improvement for us. We are committed to further substantially reducing plastic in our packaging and are constantly innovating new solutions given the nature of our category.

My order has been shipped. Now how can I track it?

Once your order has been dispatched, you will receive an email and SMS with the details of the tracking number and the courier company that is processing your order. You can visit 'Orders' section to track your order once it is shipped. In rare cases, courier takes upto 12 hours to activate the link, so kindly try after the mentioned period. If you are a guest user, you can either track through the link shared with you over email/SMS. Or you can signup/sign in using your email to track the order through your 'My Orders' section.

Shipping Policy ?

Visit our policies section for all details related shipping.

What is the estimated delivery time?

We dispatch most orders within 1-4 business days (i.e. excluding Sundays and public holidays).

What is the range of locations to which TIMELESS ships their products?

We ship throughout India! We would suggest that you check the pincode on product detail page under 'Delivery Options'

Why do I see a 'delivery charge'?

The delivery charge of INR 100 is nothing but the shipping fee. New and existing customers- Free shipping on orders above INR 499 . You can use timeless points to pay for your delivery charges This is to ensure that products are delivered at your doorstep in the best and safest way possible.